The Office of the Immigration Detention Ombudsman (OIDO) is an independent office reporting directly to Congress and the Secretary of Homeland Security. OIDO is charged with redressing detainee complaints about conditions and detention standard violations by DHS staff and contractors. Current and former detained individuals can file a complaint or request assistance. Attorneys, family, and community members may also file on behalf of a detained individual or group of detained individuals.  takes This independent office takes all allegations of abuse seriously and will work with the detainee and the facility to address the situation immediately. Because it is not an enforcement agency, OIDO would also refer any allegations of abuse to the relevant investigatory office, such as the DHS Office of the Inspector General, or the CBP or ICE Offices of Professional Responsibility, as appropriate. If you would like more information on how to submit a complaint, call Ting Law Group at 832-838-9797.