Client Advocate
ABOUT TING LAW GROUP PC
At Ting Law Group, our team members are the key to our success. If you join us, you will have access to tech-friendly tools in a supportive and professional environment. We invest in your career development. We care about work-life balance.
OUR VISION
Remain the premier law firm on obtaining legal status for our clients with a collaborative team nationwide.
OUR MISSION
We empower clients to understand their legal rights and options while delivering exceptional customer service. We guide companies on how to grow their team with immigrants working legally while solving immigration problems for our clients.
Client Advocate
Do you love fighting for immigrants? Know the difference between H-1B and PERM? Like to spot issues and problem solve?
If the answer to these questions is “Heck, yes!” and humble, we may have the ideal position for you.
Step 2: Complete assessment
- Call new clients to onboard them and welcome them and share what to expect
- Update clients with information from team by calling them
- Call clients after receiving document
- Call or email clients at each stage of the case.
- Communicate any concerns or issues shared by the client
- Update call notes on our case software called Clickup.com
- Confirm legal strategy with attorneys
- Write cover letters
- Review forms for data accuracy
- Organize documents
- Ask for feedback to leads and clients
- Evaluates problematic cases and proactive provides strategies and/or solutions to issues, partnering with Attorney as needed.
- Prepares forms, letters, documents and correspondence for attorney review
- Manages status of all filed applications and petitions and finalizes documents after attorney review.
- Utilizes document and data management systems to prepare, monitor, and record all aspects of client casework
- Shares case update with client and assigned attorney at the appropriate milestones.
- Performs research to obtain information such as background on a company or industry, current prevailing wages, process, and procedures
- Initiates contact with government agencies to obtain necessary information; alerts attorney regarding potential process delays/problems and ensures these are addressed and resolved.
- Provides the information people need to know to do their jobs and to feel good about being a member of the team. Provides individuals information so that they can make accurate decisions. Is timely with information.
- Can establish clear directions. Distributes the workload appropriately to attorneys.
- Collaborates with Cares team for information.
- Clear communicator verbally and through our systems
- Native or Near-Native fluency in both Spanish and English is a MUST (written and spoken)
- Prior experience in a sales environment or hospitality field preferred
- Cheery and positive attitude
- Strong verbal, interpersonal, and written communication
- Strong customer-service skills
- Ability to multitask with interruptions in a fast paced environment
- Good organizational, time management and problem-solving skills
- Ability to exercise flexibility, initiative, good judgment and discretion
- Ability to relate to individuals from diverse ethnic, cultural and socioeconomic backgrounds
- Willingness to learn and be open to change
- High School Diploma or GED
LEVEL 1: 2 years or less U.S. business immigration experience.
LEVEL 2: At least 2-4 years U.S. business immigration experience.
LEVEL 3: At least 5+ years U.S. business immigration experience.
- Performance bonus (eligibility begins after 90 days of service)
- Medical & dental, vision insurance
- Paid vacation, mental health days, and holidays
- Flexible on work location (home or office)
- Bonus through 401k or cash but tax withheld
- Paid professional development
At Ting Law Group, we’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.